Stakeholder Engagement Action Plan

Action plan for stakeholder engagement

Stakeholder engagement is how we go about implementing or “operationalizing” our commitment to human rights and to the communities where we operate. Our stakeholders have unique and evolving expectations so we work to: 

  • Proactively identify and seek out stakeholders.
  • Include stakeholders in the design and implementation of the engagement process.
  • Listen in order to understand stakeholders’ interests, concerns and culture. 
  • Communicate openly.
  • Seek solutions that create mutually beneficial business and engagement approaches that also build long-term value for both the company and our stakeholders.
  • Follow through on our commitments and stand accountable for the results, both internally and externally.

From business unit engagement strategies, and peer-to-peer best practice sharing, to participation in investor and industry forums, our approach to engaging stakeholders reinforces and advances our human rights and community engagement work.

Our Stakeholder Engagement Action Plan encompasses stakeholder and community engagement, social issues and human rights. While we have focused on these areas for many years, the plan fosters continuous improvement, consistency, and alignment as we live by our Human Rights Position and Stakeholder Engagement Principles.

Stakeholder Engagement Action Plan
In each of these focus areas, business units and functions have committed specific actions. The full plan includes 42 specific actions, indicators or projects across the company with clear accountability to drive performance goals. Our annual Sustainability Report offers additional details about our efforts.

These indicators allow us to track, measure, monitor and adjust our efforts to best suit the unique needs of stakeholders in communities where we operate. Since every community is unique, our business units develop fit-for-purpose solutions to assess and address stakeholder concerns at all stages of our operations. Each asset is responsible for identifying and addressing concerns of communities. These concerns are reported to asset and company leadership through regular updates including summarized findings and specific examples when appropriate. Our annual Sustainability Report includes updates on our work on social performance indicators and progress on actions in the Stakeholder Engagement Action Plan.

Additionally, we measure and monitor our contributions to the economies of local communities where we work and broader society through jobs, taxes, investments, charitable giving and employee volunteerism. We support the priorities of communities in which we operate through local charitable contributions. These efforts support community needs related to education, health and safety, natural resources, arts, civic and social services and disaster relief programs. We promote economic growth in communities where we operate by purchasing goods and services locally, focusing social investment on sustainable economic development initiatives, and we give local contractors and suppliers the opportunity to participate in projects through a competitive bid process. In several areas, we also support organizations doing capacity building to increase local hiring and local supplier capability over time.

The Action Plan commitments and progress are managed through an integrated governance process, which includes involvement of executive leadership and our board of directors. Our Stakeholder Engagement Issues Working Group, led by a member of the Sustainable Development Team, is responsible for managing the Action Plan. The group’s members are community relations, human rights and indigenous subject matter experts, advisors, team leads and managers representative of our global exploration and production portfolio. Each of our various businesses and functions is responsible for contributing to and implementing the Stakeholder Engagement Action Plan. Our internal Network of Excellence is the primary knowledge sharing tool for the Issues Working Group members to transfer knowledge, share innovation and best practices and foster collaboration.

Progress on our multi-year plan includes:

  ​Understanding Footprint ​
Improve stakeholder mapping process and issue identification for local communities and influencers​
​Improve tracking and reporting of stakeholder engagement efforts and related results 2
​Improve tracking and reporting of efforts to manage human rights and related results 3
  Managing Operations & Projects
Incorporate social and human rights issues and impacts, including the rights of indigenous peoples, in risk assessments and plans
Focus social investment and local content plans for optimal community and business benefit 4
​Implement high quality community and stakeholder engagement plans 3
​Utilize SD and HSE tools to promote due diligence and social issues risk assessment 3
  Managing Risks & Opportunities
Monitor activism and plan for selective engagement
Plan for emerging policy and regulatory developments 4
​Maintain and revise community and stakeholder engagement plans 4
Plan for stakeholder engagement preparation and social issues risks in New Country Entry and New Ventures 3
​Develop and implement social performance indicators for stakeholder and community engagement, indigenous communities and human rights 3
  Engaging Externally
Continued, regular dialogue with socially responsible investors and other interested stakeholders
Regular annual reporting on implementation of our security and human rights program and activities 4
  Building Capacity
Share best practices through the Stakeholder Engagement Issues Working Group and Network of Excellence
Launch company-wide guidance for Integrated Stakeholder Mapping and Planning 2
​Strengthen company guidance on social issues and stakeholder engagement in our Health, Safety & Environment Due Diligence process  4
Implement Stakeholder Engagement training 3
​Use enhanced and expanded Aboriginal Awareness training as needed 4
​Implement human rights training for key project and operational leaders, contractors and practitioners 3
​Engage with industry organizations on social issues work and guidance development 4
​Incorporate supply chain sustainability into key procurement processes (i.e., supplier qualification) 4


Implementation Management Systems

Our processes and tools are used to implement our Human Rights Position and Stakeholder Engagement Principles.