Effective stakeholder engagement is critical to meeting our sustainability commitment and managing social risks.

Action Indicator Score
Assessment and Planning Percentage of assets that incorporate community/social issues in risk assessment processes. 100%  
Percentage of assets that have conducted stakeholder identification and developed and updated stakeholder engagement plans. 100%1
Engagement Percentage of key individual stakeholders or stakeholder groups (as identified through stakeholder identification) with whom we have conducted the planned engagements. 82%1
Addressing Community Concerns Percentage of assets that have a grievance/complaint mechanism in place. 84%1
Percentage of specific community concerns identified through the grievance/complaint mechanism or community engagement that were addressed through mitigation actions or operational practices/processes. 100%1
Indigenous Peoples Engagement Percentage of key individual Indigenous stakeholders or Indigenous stakeholder groups (as identified through stakeholder identification) with whom we have conducted the planned engagements.2 91%3

1 Calculated using a weighted average based on 2019 production and Social Performance Indicators reports from Alaska, Australia, Canada, China, Indonesia, Lower 48, Malaysia and Norway. Countries without production are excluded.

2 Planned engagements refer to engagements outlined for key stakeholders in the stakeholder engagement plan.

3 Average score from business units with Indigenous engagement including Alaska, Australia and Canada.