Our Approach to Stakeholder Engagement

The Customer Supply Management team provides customers up-to-date allocation information via our customer extranet Web site, BizLink, 24 hours a day.

We proactively engage with our stakeholders in order to understand their diverse and evolving expectations and to incorporate that understanding into our business plans and actions. Our key stakeholders include:

• Employees. We engage in dialogue with our employees and seek their input in many ways, including employee opinion surveys, town hall meetings and one-on-one employee development discussions.
  
• Shareholders. We communicate with our shareholders through company reports and Securities and Exchange Commission filings, annual shareholders’ meetings, information on our Web site and annual presentations to securities analysts. We also maintain a process for shareholders and interested parties to communicate with the board of directors, available on our Web site (http://www.conocophillips.com/investor).
• Governments. We engage with governments in the key areas of public policy and regulatory oversight that affect existing company operations and business.
• Communities. Wherever we operate, our major projects and business units engage with local communities in a variety of ways, including consultations on specific projects and regular public forums.
• Customers, partners, suppliers and contractors. We have a variety of avenues for communicating with these stakeholders, including secure extranet Web sites, where business partners can access financial information, interactive processes and fuel-purchasing procedures, and submit e-mail questions and feedback. Safety is an important issue, especially with our contractors, which our operations address by means of contractor safety training and education programs.
• Nongovernmental organizations (NGOs) and interest groups. In addition to the information available in company reports and on our Web site, we connect with projectspecific interest groups as part of our engagement activities.
For example, we are members of several sustainability-related partnerships, including:
• World Business Council for Sustainable Development
• International Petroleum Industry Environmental Conservation Association
• Climate change partnerships
• Alternative energy partnerships
• Partnerships to deliver social programs

We endeavor to create an environment conducive to building trustworthy relationships. Such relationships can only be built through effective engagement, for which we have developed a set of principles. We seek out key stakeholders early in any business venture and include them in the design and implementation of the engagement process. We aim to communicate our intentions clearly, and listen, in order to understand their interests, concerns and culture. We seek solutions that create mutually beneficial and long-term value for the company and our stakeholders. We follow through on our commitments and are accountable for the results, both internally and externally.

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