Our Approach to Engaging Stakeholders

Our stakeholders  — those who impact or may be impacted by our business — have unique and evolving expectations. We proactively engage with them to learn their expectations of us, and then incorporate what we learn into our business plans and actions. We work with industry associations, participate in multi-sector forums, and meet with socially responsible investors to gain diverse and valuable perspectives as we continuously improve our sustainable development programs and initiatives.

Stakeholder engagement is an integral part of our exploration and production activities. Our major businesses have engagement strategies specific to the nature of the local community. We identify stakeholders and engage with them face-to-face to ensure that they understand our activities and that we consider their feedback. On issues where it is critical to bring diverse stakeholders together, we work with multi-stakeholder groups in a similar way.

Our principles for stakeholder engagement are: 

  • Proactively identify and seek out stakeholders.
  • Include stakeholders in the design and implementation of the engagement process. Listen to understand stakeholders’ interests, concerns and culture.
  • Communicate openly.
  • Seek solutions that create mutually beneficial business and engagement approaches that also build long-term value for both the company and our stakeholders.
  • Follow through on our commitments and stand accountable for the results, both internally and externally. 

Capacity Building

Our approach to stakeholder engagement encompasses a broad range of activities and tools, activities and tools, including employee training, an internal Stakeholder Engagement Issues Working Group and a shared Network of Excellence (NoE), to share best practices.

Our internal stakeholder engagement guidance document offers examples of stakeholder engagement implementation and best practices. Additionally, our working group of practitioners are focused on further integration of sustainable development commitments into business planning and processes.

The working group enables employees, who have a wealth of different experiences, to learn from each other and share their insights into working with our stakeholders and implementing our sustainable development commitments. The working group also provides an opportunity for ConocoPhillips and our stakeholder engagement and social issues practitioners to: 

  • Continuously improve integration of stakeholder engagement principles, sustainable development commitments and our human rights position into business planning and processes. 
  • Collaborate on the development of strategies and approaches to stakeholder engagement, social issues and human rights.
  • Share best practices and tools to enhance quality and consistency of stakeholder engagement, and to raise awareness of links between local and global issues and stakeholders.
  • Evaluate and update stakeholder engagement, social issues and human rights tools and procedures. 
  • Enhance the professional development of practitioners. Provide a resource for non-stakeholder engagement professionals in their engagements with communities and other external stakeholders.
  • Provide a resource for non-stakeholder engagement professionals in their engagements with communities and other external stakeholders.

The stakeholder engagement NoE offers an online discussion forum where participants can seek advice from their peers and access a library of member-posted examples of stakeholder engagement in action. The library also offers tools such as social performance guidance and external resources.


Respecting Indigenous Peoples

We recognize and respect the choice of indigenous communities to live as distinct peoples, with their own cultures and relationships to the land.

Stakeholder Engagement Action Plan

Stakeholder engagement is how we go about implementing or “operationalizing” our commitment to human rights and to the communities where we operate.